UVA Health Announces Results of 2022 Press Ganey and AAMC Engagement Surveys

March 21, 2023 by

woman holds phone with smiley bubbles above itAs you know, UVA Health conducted a system-wide engagement survey this past fall to receive feedback from our team members in order to achieve our vision of being the best place to work, as outlined in our strategic plan. Thank you for taking the time to participate and share your thoughts. These surveys provide us with invaluable feedback and insights to measure organizational and department/unit level engagement, benchmark ourselves to peer organizations, and develop strategies to improve.

We were fortunate to have an incredibly high participation rate. This means our teams care deeply about UVA Health and want to help move our organization forward. We are thankful to have so many team members eager to share their thoughts about what we are doing well and where there might be opportunities to further improve.

The results of the survey highlight several improvements since our last survey as well as many opportunities for UVA Health to be a better and stronger organization. To follow is a high-level summary of the results:

AAMC StandPoint Survey (School of Medicine Faculty)

  • 87% participation rate, which is a UVA School of Medicine and AAMC record.
  • 71% of faculty indicated they are satisfied or very satisfied with the UVA School of Medicine as a place to work. This is a statistically significant improvement from the 2018 survey (65%), but below the national cohort average (74%).
  • 79% of faculty indicated that they agreed or strongly agreed, “If I had it to do all over, I would again choose to work at this medical school.”  This is an improvement from the 2018 survey (78%) and above the national cohort average (78%).
  • 75% of faculty agreed or strongly agreed that they would “recommend this medical school to others as a place to work”. This is an improvement from the 2018 survey (73%) and above the national cohort average (74%).
  • 56% of faculty indicated they were satisfied or very satisfied with Medical School Governance nearly matching the national cohort average (57%). This was an area of concern in the 2018 survey with only 44% of faculty indicating they were satisfied or very satisfied.
  • Faculty satisfaction with departmental governance remained strong at 81% and showed statistically significant improvement from 2018 (76%) and the national cohort average (70%).
  • While satisfaction with compensation and benefits (69%) is similar to the national cohort average (69%), this is lower than the 2018 survey (74%).

Press Ganey (Inclusive of all UVA Health employees who participated in the Press Ganey survey as reflected below)

  • UVA Medical Center team members
  • Including Morrison and Crothall employees
  • GME residents and fellows
  • UPG team members (excluding faculty)
  • CPG providers
  • UVA Community Health team members
  • UVA Community Health Medical Group providers
  • School of Medicine staff
  • School of Nursing faculty and staff
  • Health Sciences Library faculty and staff
  • 77% participation rate, which is a UVA Health record.
  • Overall Engagement Indicator is at the 35th percentile, consistent with UVA Health scores over the last 8 years (average 37th percentile).
  • Performance in “Resiliency”, which is an early warning indicator for burnout, is better than the national average (50th percentile), scoring at the 52nd percentile.
  • The lowest scoring questions were “My pay is fair compared to other healthcare employers in this area” and “My work unit is adequately staffed.”
  • The highest scoring questions were “I care for all patients/clients equally even when it is difficult” and “I see every patient/client as an individual with specific needs.”
  • 32% of our departments/units were identified as “Team Index 1” which signifies high engagement.  34% of our departments/units were identified as “Team Index 3” which signifies low engagement. There will be much attention and focus in the coming months on improving the local cultures of Team Index 3 teams.

Your help is needed as we enter the most important phase of the engagement survey process. Over the next month, all leaders will be provided with a summary of their survey results to share with their teams. This is an opportunity to celebrate what is working well and to strategize ways to improve. We encourage you to actively contribute your ideas as you develop action plans with your teams based upon survey insights.  These department/unit level conversations are essential and will be occurring across the entire health system.

Our work together across all seven health system entities will be a true reflection of One Future Together as we endeavor to deliver on our promise to Transform Health and Inspire Hope for all Virginians and Beyond. All survey insights and resulting action plans are instrumental to achieving our collective goal and we look forward to communicating our action planning progress as we move forward. We are so grateful for all that you do as we strive to become the best public academic health system and the best place to work.

With optimism,

K. Craig Kent, MD
Chief Executive Officer, UVA Health
Executive Vice President for Health Affairs, University of Virginia

Marianne Baernholdt, RN
Dean, UVA School of Nursing

Wendy Horton, PharmD
Chief Executive Officer, UVA Medical Center

Melina Kibbe, MD
Dean, UVA School of Medicine

Art Saavedra, MD
President, UVA Physicians Group

Erik Shannon
Chief Executive Officer, UVA Community Health

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