{"id":3326,"date":"2022-04-26T13:23:46","date_gmt":"2022-04-26T17:23:46","guid":{"rendered":"https:\/\/news.med.virginia.edu\/kidsmatter\/?p=3326"},"modified":"2022-04-28T17:59:25","modified_gmt":"2022-04-28T21:59:25","slug":"the-launch-of-924-kids","status":"publish","type":"post","link":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/","title":{"rendered":"The Launch of 924-KIDS"},"content":{"rendered":"

We are excited to announce the launch of 924-KIDS! Please use this flyer<\/a> and see FAQs below.<\/h2>\n

 <\/p>\n

What is 924-KIDS?\u00a0 <\/strong><\/p>\n

It is basically a \u2018back line\u2019 for referring physicians who need to speak to one of our Docs or APP\u2019s in Children\u2019s by calling 434-924-KIDS or by calling the main CH phone line and selecting \u201cif you are calling from a physician\u2019s office.\u201d<\/p>\n

Why?<\/strong><\/p>\n

To increase the accessibility of our medical staff to referring providers.\u00a0 The Children\u2019s Hospital Marketing and Branding multidisciplinary workgroup with representation from marketing, Dept. of Pediatrics, physician liaison office, and ambulatory identified the inability of referring docs to reach our providers without multiple phone calls and transfers and barriers and\/or work-arounds.\u00a0 The referring providers are our greatest source for expansion and growth.\u00a0 If it is easier to reach other subspecialists at other institutions, then they will call them instead of us.\u00a0 As a children\u2019s hospital, we want to provide stellar service and superb communication to our referral base.<\/p>\n

How does it work?<\/strong><\/p>\n

Referring doc calls and asks to speak to a provider; they are then asked if they would like an \u201curgent page,\u201d or a \u201ccall back at the end of the day,\u201d or \u201chave an inbasket message sent\u201d for a return later.\u00a0 If \u201curgent\u201d or \u201ccall back by end of day\u201d\u2014a text page will be sent to the provider.\u00a0 For \u201curgent,\u201d the caller will be instructed to call back if no response within 10 minutes.\u00a0 If they call back, the attending on call will be paged while the caller holding.<\/p>\n

What will the pages look like?<\/strong><\/p>\n

\u201cUrgent\u2014\u201c<\/p>\n

\u201cNon-urgent but requesting same-day call back\u2014\u201c<\/p>\n

What if the PCP\u2019s office is closed when I can finally call back?<\/strong><\/p>\n

The access agent will be obtaining a phone number for the PCP that will not be re-routed at close of business hours, preferably a cell phone<\/p>\n

What if I am busy when the page comes in? <\/strong><\/p>\n

If urgent, you can have someone place the call for you to help triage; or you could have a fellow or a colleague call, or worst case scenario\u2014they will call back and the attending on call will be paged<\/p>\n

What if I am off service and do not wish to receive these calls?<\/strong><\/p>\n

No problem, when you go off service, make yourself unavailable for paging, and the page will go to whomever is on call for your service<\/p>\n

When?<\/strong><\/p>\n

924-KIDS phone line opened on Monday, March 14th<\/sup>!<\/p>\n

How?<\/strong><\/p>\n

A referral guide is being circulated to PCPs in our primary and secondary referral areas (attached)<\/p>\n

What if I encounter a problem?<\/strong><\/p>\n

Everyone on the Children\u2019s team is committed to making this work! There will inevitably be some kinks as we roll this out. Please feel free to email [alk9c@virginia.edu], text, or call Ann Kellams [(434) 953-6637], and she will make sure the issue gets routed to the appropriate place. This is a service for referring physicians, so it is on us to troubleshoot the problems, and keep in mind it is not their fault if the wrong person is paged or their call is routed to the wrong place. If that happens, please help them by making sure they get to the right place in real time. Then, let us know so we can try to make sure that does not happen again!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

We are excited to announce the launch of 924-KIDS! Please use this flyer and see FAQs below.   What is 924-KIDS?\u00a0 It is basically a \u2018back line\u2019 for referring physicians who need to speak to one of our Docs or APP\u2019s in Children\u2019s by calling 434-924-KIDS or by calling the main CH phone line and […]<\/p>\n","protected":false},"author":338,"featured_media":3001,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6],"tags":[],"class_list":["post-3326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features"],"acf":false,"yoast_head":"\nThe Launch of 924-KIDS - Monthly Matters<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Launch of 924-KIDS - Monthly Matters\" \/>\n<meta property=\"og:description\" content=\"We are excited to announce the launch of 924-KIDS! Please use this flyer and see FAQs below.   What is 924-KIDS?\u00a0 It is basically a \u2018back line\u2019 for referring physicians who need to speak to one of our Docs or APP\u2019s in Children\u2019s by calling 434-924-KIDS or by calling the main CH phone line and […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/\" \/>\n<meta property=\"og:site_name\" content=\"Monthly Matters\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-26T17:23:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-04-28T21:59:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.med.virginia.edu\/kidsmatter\/files\/2021\/05\/monthly-matters-news.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"150\" \/>\n\t<meta property=\"og:image:height\" content=\"150\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"jrs3yc@virginia.edu\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jrs3yc@virginia.edu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/\"},\"author\":{\"name\":\"jrs3yc@virginia.edu\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/#\\\/schema\\\/person\\\/2dda2b53031e7164a8ef540e956e2860\"},\"headline\":\"The Launch of 924-KIDS\",\"datePublished\":\"2022-04-26T17:23:46+00:00\",\"dateModified\":\"2022-04-28T21:59:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/\"},\"wordCount\":567,\"image\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/files\\\/2021\\\/05\\\/monthly-matters-news.jpg\",\"articleSection\":[\"Features\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/\",\"url\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/\",\"name\":\"The Launch of 924-KIDS - Monthly Matters\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/files\\\/2021\\\/05\\\/monthly-matters-news.jpg\",\"datePublished\":\"2022-04-26T17:23:46+00:00\",\"dateModified\":\"2022-04-28T21:59:25+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/#\\\/schema\\\/person\\\/2dda2b53031e7164a8ef540e956e2860\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#primaryimage\",\"url\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/files\\\/2021\\\/05\\\/monthly-matters-news.jpg\",\"contentUrl\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/files\\\/2021\\\/05\\\/monthly-matters-news.jpg\",\"width\":150,\"height\":150},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/the-launch-of-924-kids\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The Launch of 924-KIDS\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/#website\",\"url\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/\",\"name\":\"Monthly Matters\",\"description\":\"The Newsletter of the University of Virginia Children\u2019s Hospital\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/#\\\/schema\\\/person\\\/2dda2b53031e7164a8ef540e956e2860\",\"name\":\"jrs3yc@virginia.edu\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2625393060b984bf9c01110edb9e5bbe2e16980cb1902b8b90f901660637b8b4?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2625393060b984bf9c01110edb9e5bbe2e16980cb1902b8b90f901660637b8b4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2625393060b984bf9c01110edb9e5bbe2e16980cb1902b8b90f901660637b8b4?s=96&d=mm&r=g\",\"caption\":\"jrs3yc@virginia.edu\"},\"url\":\"https:\\\/\\\/news.med.virginia.edu\\\/kidsmatter\\\/author\\\/jrs3ycvirginia-edu\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"The Launch of 924-KIDS - Monthly Matters","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/","og_locale":"en_US","og_type":"article","og_title":"The Launch of 924-KIDS - Monthly Matters","og_description":"We are excited to announce the launch of 924-KIDS! Please use this flyer and see FAQs below.   What is 924-KIDS?\u00a0 It is basically a \u2018back line\u2019 for referring physicians who need to speak to one of our Docs or APP\u2019s in Children\u2019s by calling 434-924-KIDS or by calling the main CH phone line and […]","og_url":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/","og_site_name":"Monthly Matters","article_published_time":"2022-04-26T17:23:46+00:00","article_modified_time":"2022-04-28T21:59:25+00:00","og_image":[{"width":150,"height":150,"url":"https:\/\/news.med.virginia.edu\/kidsmatter\/files\/2021\/05\/monthly-matters-news.jpg","type":"image\/jpeg"}],"author":"jrs3yc@virginia.edu","twitter_card":"summary_large_image","twitter_misc":{"Written by":"jrs3yc@virginia.edu","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#article","isPartOf":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/"},"author":{"name":"jrs3yc@virginia.edu","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/#\/schema\/person\/2dda2b53031e7164a8ef540e956e2860"},"headline":"The Launch of 924-KIDS","datePublished":"2022-04-26T17:23:46+00:00","dateModified":"2022-04-28T21:59:25+00:00","mainEntityOfPage":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/"},"wordCount":567,"image":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#primaryimage"},"thumbnailUrl":"https:\/\/news.med.virginia.edu\/kidsmatter\/files\/2021\/05\/monthly-matters-news.jpg","articleSection":["Features"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/","url":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/","name":"The Launch of 924-KIDS - Monthly Matters","isPartOf":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/#website"},"primaryImageOfPage":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#primaryimage"},"image":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#primaryimage"},"thumbnailUrl":"https:\/\/news.med.virginia.edu\/kidsmatter\/files\/2021\/05\/monthly-matters-news.jpg","datePublished":"2022-04-26T17:23:46+00:00","dateModified":"2022-04-28T21:59:25+00:00","author":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/#\/schema\/person\/2dda2b53031e7164a8ef540e956e2860"},"breadcrumb":{"@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#primaryimage","url":"https:\/\/news.med.virginia.edu\/kidsmatter\/files\/2021\/05\/monthly-matters-news.jpg","contentUrl":"https:\/\/news.med.virginia.edu\/kidsmatter\/files\/2021\/05\/monthly-matters-news.jpg","width":150,"height":150},{"@type":"BreadcrumbList","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/the-launch-of-924-kids\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.med.virginia.edu\/kidsmatter\/"},{"@type":"ListItem","position":2,"name":"The Launch of 924-KIDS"}]},{"@type":"WebSite","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/#website","url":"https:\/\/news.med.virginia.edu\/kidsmatter\/","name":"Monthly Matters","description":"The Newsletter of the University of Virginia Children\u2019s Hospital","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.med.virginia.edu\/kidsmatter\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/news.med.virginia.edu\/kidsmatter\/#\/schema\/person\/2dda2b53031e7164a8ef540e956e2860","name":"jrs3yc@virginia.edu","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2625393060b984bf9c01110edb9e5bbe2e16980cb1902b8b90f901660637b8b4?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2625393060b984bf9c01110edb9e5bbe2e16980cb1902b8b90f901660637b8b4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2625393060b984bf9c01110edb9e5bbe2e16980cb1902b8b90f901660637b8b4?s=96&d=mm&r=g","caption":"jrs3yc@virginia.edu"},"url":"https:\/\/news.med.virginia.edu\/kidsmatter\/author\/jrs3ycvirginia-edu\/"}]}},"_links":{"self":[{"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/posts\/3326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/users\/338"}],"replies":[{"embeddable":true,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/comments?post=3326"}],"version-history":[{"count":6,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/posts\/3326\/revisions"}],"predecessor-version":[{"id":3345,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/posts\/3326\/revisions\/3345"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/media\/3001"}],"wp:attachment":[{"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/media?parent=3326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/categories?post=3326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.med.virginia.edu\/kidsmatter\/wp-json\/wp\/v2\/tags?post=3326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}