Connecting to the Waiting Patient: Team Member Interviews

September 27, 2019 by School of Medicine Webmaster

The primary goal of the School of Medicine Dean’s Office is to make sure that our efforts enable the School’s tri-partite mission of education, research, and clinical care, and benefit the “waiting” patient. It is the patient who is waiting for a cure, the next generation of physicians, or an appointment with a physician who can deliver needed care.

The Dean’s Office employees are focused on improving administrative processes that support the faculty’s work. The Be Smart program creates a meaningful framework for us to utilize Lean methodology for process improvement, standard work, problem solving, and data-driven decision making. This allows us to be more efficient and put resources where they can best support our mission.

As an example, here are interviews with Daisy Hutchinson from Medical Education, Randy Speight from Space Management and Capital Planning, and Lydia Fetch from Project Management and Continuous Improvement discuss how the worthy do supports faculty, researchers, and students, ultimately benefitting our waiting patient.


It’s exciting and inspiring to hear about the ways people have improved their processes, saved money, saved time, or otherwise contributed to our shared mission. What improvements have YOU made? I want to hear about them! Or, if you think you can improve something in your work, tell us about it. We want to hear, support you and celebrate it with you.

Thanks for listening! I’ll continue to share more stories with you.

Katherine L. Peck, MBA
Chief Operating Officer

Filed Under: Operations