Connecting to the Waiting Patient: SOM Dean’s Office Intranet

December 20, 2019 by School of Medicine Webmaster

The primary goal of the School of Medicine Dean’s Office is to make sure that our efforts enable the School’s tri-partite mission of education, research, and clinical care, and benefit the “waiting” patient. It is the patient who is waiting for a cure, the next generation of physicians, or an appointment with a physician who can deliver needed care.

The Dean’s Office employees are focused on improving administrative processes that support the faculty’s work. The Be Smart program creates a meaningful framework for us to utilize Lean methodology for process improvement, standard work, problem solving, and data-driven decision making. This allows us to be more efficient and put resources where they can best support our mission.

As an example, here’s a story about how the SOM Dean’s Office consolidated information and empowered subject matter experts by implementing a Dean’s Office  intranet. Information on the intranet had been located in many different places and wasn’t easy to update. Now information is in one location and subject matter experts are able to update and share information in real time! Time that was previously wasted on gathering and updating information has been reinvested into work that directly contributes to our mission, ultimately benefiting our “waiting patient.”


It’s exciting and inspiring to hear about the ways people have improved their processes, saved money, saved time, or otherwise contributed to our shared mission. What improvements have YOU made? I want to hear about them! Or, if you think you can improve something in your work, tell us about it. We want to hear, support you and celebrate it with you.

Thanks for listening! I’ll continue to share more stories with you.

Katherine L. Peck, MBA
Chief Operating Officer

Filed Under: Featured, Operations