The primary goal of the School of Medicine dean’s office is to make sure that our efforts enable the School’s tri-partite mission of education, research, and clinical care, and benefit the “waiting” patient. It is the patient who is waiting for a cure, the next generation of physicians, or an appointment with a physician who can deliver needed care.
The dean’s office employees are focused on improving administrative processes that support the faculty’s work. The Be Smart program creates a meaningful framework for us to utilize Lean methodology for process improvement, standard work, problem solving, and data-driven decision making. This allows us to be more efficient and put limited resources where they can best support our mission.
As an example, here’s a story about how improvements in our Medical Scientist Training Program (MSTP) interviewing processes help faculty decrease administrative burden.
Thanks for listening! I’ll continue to share more stories with you in the coming months.
Katherine L. Peck, MBA
Chief Operating Officer