Archives for June 2016

PFA: Taking Time for Feedback

Patient Friendly Access (PFA) is an important UVA Health System initiative that will help us better meet the needs and expectations of our patients. The vision for PFA is to create a welcoming, efficient, and effective access experience for patients and referring providers alike, and, when fully implemented, will create a seamless patient access experience.

As we began staffing the first two pods, the Cancer pod and Women’s & Children’s pod, we quickly realized that communication with impacted staff and faculty around PFA had been insufficient. I truly apologize for that. I have heard many concerns, and to address this problem the executive leaders for the Cancer and Women’s & Children’s pods are taking time to have small-group discussions and to share information with those physicians who are impacted. As details of the processes and workflows of the first two pods are solidified, we will share this information with physicians and other stakeholders.

A note of optimism: While at Indiana, I went through a process similar to PFA. I will admit — the adjustment took some getting used to and it was not easy. But once the system was in place, my clinical productivity skyrocketed. I was amazed. I believe the same will happen here — we just need to work through these growing pains. That takes time and thoughtful conversations. I am committed to addressing faculty and staff concerns, so that we may successfully transition to this new method of scheduling. It is what’s best for the patient.

If you’d like more information on PFA, contact

David S. Wilkes, MD
Dean, UVA School of Medicine
James Carroll Flippin Professor of Medical Science

Highlights: June MAC Meeting

Below are highlights from the Medical Advisory Committee (MAC) meeting held on Tuesday, June 14, 2016:

Patient Friendly Access (PFA)

  • PFA is an initiative to make it easy for patients to schedule one or more outpatient visits on the same day. The goal is to develop a welcoming, efficient, and effective patient and referring provider access experience for outpatient clinical care.
  • Dean David Wilkes apologized for not communicating to faculty better about this initiative and for not getting faculty involved from the beginning.
  • The Deans Office has heard that there are concerns, and therefore is now taking time to get faculty feedback and input.
  • For more information on PFA, visit or contact

Professionalism, Always

We first spoke of the ASPIRE values (accountability, stewardship, professionalism, integrity, respect, excellence) at the State of the School address that many of you attended. In my comments that day, I pledged to launch new programs and policies to enhance our commitment to professionalism in all that we do.

theater_06132016I invite you to the professionalism kick-off event, the performance of The Autopsy of Dr. Melinda J. Smith, a play in two short acts. The show speaks to the challenges we all face caring for patients in the complex health care environment. The play follows Melinda, a new medical student, from medical school into her Emergency Medicine residency where she struggles to maintain her professional identity under the stresses of her work life and complex patients. Following the performance, attendees will engage in an interactive workshop that includes practical strategies for addressing team communication, burnout, unprofessionalism, and patient care breakdowns.

theater2_06132016There will be two performances — at 12 noon and 5:30 p.m. — on Wednesday, June 22, in Sandridge Auditorium. A light meal will be provided prior to the start of the performance. Drop-ins are welcome but an RSVP to is appreciated to ensure the appropriate quantity of food.

Please see the flier for additional information and contact Dr. Susan Pollart ( if you have questions.

David S. Wilkes, MD
Dean, UVA School of Medicine
James Carroll Flippin Professor of Medical Science